Refund policy

Due to the nature of consignment, we cannot offer returns if you change your mind. However, you are welcome to send the product back to us to be re-sold on your behalf under our selling terms (see here), provided that the product still meets our Product Criteria.

We will comply with all of our obligations under the New Zealand Consumer Guarantees Act. 

If an item arrives damaged, is defective, or the incorrect item has been delivered, we will work with you to arrange a replacement and/or refund as quickly as possible. However, we are not responsible for damage or loss caused by the courier.

Please get in touch by email at hello@secondskin.nz within 48 hours of delivery, and we will work to have the issue solved as soon as possible. 

We will always strive to ensure you are happy with your purchase & our service.